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Citi protects customers from unnecessary overdraft fees.

Citi helps our customers avoid overdraft fees every day. We have never allowed overdrafts at ATMs or through debit point-of-sale transactions if the customer does not have sufficient funds. We are pleased to see that some other banks are now doing the same in advance of overdraft fee regulations taking effect this year. In addition, Citi also offers low-balance alerts, real-time access to balances online and through mobile services, and overdraft protection products and services, such as our overdraft line of credit and linked accounts with a $10 transfer fee. We're working to make these overdraft protection products available to even more consumers. Also, unlike most of our competitors, we do not assess continuous overdraft charges that can lead to additional costs for consumers.

We believe the best way to protect consumers from unnecessary overdraft fees is to give them the ability to make choices based upon their individual circumstances as they manage their finances from one day to the next. Opt-ins as they are currently promoted by other banks don't give consumers real choice and end up costing customers more. Most other banks charge overdraft fees as high as $35 for each debit or ATM transaction. That is why Citi continues to urge the industry, the payment networks and merchants to come together to give customers real choice at the point of sale. Consumers need better information, especially at the point of sale, so they can make informed choices about managing their accounts. Moreover, we support additional efforts to improve consumer awareness and enhance overall transparency related to overdraft fees.

Comments

Citi is doing a great job, I'm a very happy account holder

Citibank does an incredible job. I have been using them for several years now and use several different locations, however I do most online. It amazes me everytime I do have to go into a branch the tellers remember my name before I give them anything to process transaction. Keep taking good care of your employess obvious they like working for you because there is very minimal turnover. Thanks for a great job with banking, credit cards and etc.

thanks so much for yet another great post... always educative... keep it up anyways

Vikram Pandit,

Thank you for doing a good job. It now may be the time to invest it our very valuable assets which include our service staff and management. As a large shareholder and retired employee I ask that you strongly consider buying back some of the outstanding common shares and not doing a reverse stock split.

Once again, thank you for all your tireless efforts.

Bill Byrne

When Citi increases it's interest on use of it's credit cards and/or cuts off some small business lines of credit it is only doing what it has to. These are the areas with the lowest profit potential or better yet, the highest loss potential during this recession. Some people think that Citi should continue their prior practices and keep lower interest rates on both credit cards and small business loans, but that is a money losing proposition. Keep up the good work, Citi, and you will be back on top in no time.

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